Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below) this includes fabric delaminating, all internal mechanisms, components and brackets. Repairs and/or replacements will be made with like or similar parts or products.

• All Operational cords - 7 years from purchase date

• Hunter Douglas motorization components - 5 years from purchase date

• Any conditions caused by normal wear and tear - NOT COVERED

• Abuse, accidents, misuse or alterations to the product - NOT COVERED

• Exposure to the elements and discoloration or fading over time on certain products – NOT COVERED

• Shipping charges, cost of removal and reinstallation – NOT COVERED

Decor Installation Warranty

• 2 Years from Order Date

• Applies to any items sold and installed by Decor Fabrics & Design

• No charge for service calls or install issues

• Shipping Fees and Repair Charges may still apply

• Does not include trips to change batteries

Decor Workroom Warranty

• 2 Years from Order Date

• Applies to any custom product made in the Decor Workroom

• No charge for repairs or service

• Does not cover replacement fabric, or issues caused by external factors

Decor Service Warranty

• 6 Months from Repair/Service Date

• Applies to any repairs made on a paid service call or completed in Decor Repair Center

• Warranty on repaired shades not applicable to brands other than Hunter Douglas 

HD Factory Repair Shipping Policy

Hunter Douglas covers the cost of shipping for any product that must be sent back for factory repair within 1 year of the original purchase. Beyond 1 year, the shipping cost will be determined by the size of the PACKAGE using the criteria below. As a general rule, add 8” to the size of the shade to determine the size of the package.

0”-108” - $15

108”-119” - $35

Over 119” - $95 (+$35 shipping/handling fee)